You tapped the confirm button twice on a document upload and the screen flipped to an error that never cleared, which left your verification pending instead of approved. That happens most often when a file is blurred, cropped or saved in a format the upload tool does not accept.
Identity Verification Stuck or Documents Rejected
The verification page may show a pending badge for a long stretch, or list a document as rejected with no clear reason. Players on https://casino-days7.com often meet this when the photo of their ID is cut off at the edges.
- The photo is cropped, angled or has glare across the text.
- The document has expired or the name does not match the account.
- The file type or size falls outside what the upload tool accepts.
- A selfie was taken in poor light or with the face partly covered.
- Only one side of a two-sided document was sent.
- Place the document flat on a plain surface in daylight before you photograph it.
- Fit all four corners inside the frame so no edge is missing.
- Keep the text sharp and free of shadows from your hand or phone.
- For a selfie, face the light and keep your whole face visible.
- Send both sides of any document that carries information on each side.
- Make sure the name and date of birth match what you entered at sign-up.
- Upload one document at a time and wait for each to finish before the next.
- Use the file formats the upload tool lists, nothing else.
- Check that your document has not passed its expiry date.
- Remove any case, sleeve or plastic cover before the photo.
- If a rejection message appears, redo the file rather than resubmitting the same one.
- Keep the original files on your phone in case a second upload is needed.
- Contact support with the reference shown on the rejected item when a correct upload is still turned down.
Reach out once you have sent a clear, complete set and the status still refuses to move.
Login Fails or the Account Locks After Wrong Attempts
You type your password, the page reloads to the same form, and after several tries a message says the account is locked. This usually comes from a password typed with a different keyboard layout, or from an old password saved in your browser.
- The password was entered with capitals or symbols the keyboard placed differently.
- A saved password in the browser is out of date.
- Too many failed tries in a row triggered a temporary lock.
- The email address has a typo or a different spelling than at sign-up.
- Leftover cookies from an earlier session are breaking the form.
- Clear the saved password for the site from your browser’s password manager.
- Type the password by hand instead of letting it autofill.
- Switch the keyboard layout back to the one you normally use.
- Turn on the show-password option so you can see each character.
- Confirm the email address letter by letter against your sign-up record.
- Clear cookies and cache for the site, then reload the page.
- Try a private or incognito window to rule out stored data.
- Open the site in a different browser on the same device.
- Wait out a temporary lock before you try the same credentials again.
- Use the password reset link sent to your email if the lock persists.
- Choose a new password you have not used on this account before.
- Sign in again on the same device rather than switching mid-process.
- Keep one browser for play so saved sessions stay consistent.
- Contact support when a fresh reset still leaves the account locked.
Write to support once you have reset the password and the lock message keeps returning.
Welcome Bonus or Free Spins Missing
The balance stays the same after you deposit, with no bonus line and no free spins in your rewards area. A missing opt-in is the usual reason, since many offers need a separate action before the deposit counts.
- The offer was never selected before the deposit was made.
- The deposit fell below the minimum the offer requires.
- A promo code was typed with a wrong character or left blank.
- The offer applies only to a first deposit and this was a later one.
- The bonus was credited but sits in a separate balance you have not opened.
- Open the promotions area and confirm the offer shows as active on your account.
- Check whether the offer needed a code and whether you entered it exactly.
- Compare the deposit you made with the minimum the offer names.
- Look for a separate bonus balance near your main balance.
- Open the free spins area to see whether the spins are waiting there.
- Refresh the page once and sign in again to load a fresh balance.
- Confirm the deposit itself completed and shows in your transaction history.
- If you used a card, check whether the payment went through at your bank.
- Repeat the deposit only when the first one failed, not when it succeeded.
- Note the time of your deposit in case support asks for it.
- Keep a screenshot of the offer as it appeared when you claimed it.
- Avoid claiming a second offer until the first one shows up.
- Contact support with the deposit reference when the offer was active and the deposit met its minimum.
- Explain which offer you claimed and which code you used in the message.
Contact support once the offer was active, the deposit met the minimum and no bonus line appears.
Withdrawal Pending Longer Than Expected
The withdrawal sits as pending while your balance stays frozen and the cash never reaches you. An unfinished identity check is the most common cause, because payouts often wait for verification to pass first.
- Identity verification is still pending or was rejected earlier.
- A bonus is still in play and its conditions have not been met.
- The payout details do not match the name on the account.
- An earlier withdrawal is still being handled and blocks a second one.
- The request was made during a busy period when reviews queue up.
- Open your account status and confirm verification shows as complete.
- Finish any outstanding document request before you expect the payout.
- Check that the payout name matches your verified name exactly.
- Look at your bonus balance and whether an offer is still active.
- Complete whatever the active offer requires before requesting again.
- Confirm you have no other withdrawal already in progress.
- Review your transaction history to see the status of the request.
- Cancel a pending request only if you intend to change the amount or method.
- Keep the request as it is while a review is under way.
- Note the reference number of the withdrawal for later contact.
- Check your inbox for any message asking for extra documents.
- Reply to that message with the requested files rather than starting a new request.
- Contact support with the reference when verification is complete and the request still sits pending.
Contact support once your verification is approved and the pending status has not changed.
Keep your account details, documents and payout name consistent from the first deposit onward, and most of these blocks never appear.